TERMS AND CONDITIONS

Last updated: August 2026.

Welcome to HI-WAVE. These Terms and Conditions govern access to, browsing of and the purchase of products through hiwave-brand.com.

By placing an order through our online store, you confirm that you have read and accepted these Terms and Conditions.

1. GENERAL INFORMATION

HI-WAVE sells clothing and fashion products through its online store.

Use of this website and the completion of any purchase imply acceptance of these Terms and Conditions, together with the other policies available on the website.

2. PRODUCTS

All products available at HI-WAVE are subject to availability.

We make every effort to ensure that the photographs, colours, finishes and descriptions of each product are as accurate as possible. However, certain shades or details may vary slightly depending on the screen or device used.

Minor differences resulting from manufacturing, printing, embroidery, washing or garment finishing processes will not necessarily be considered product defects.

3. PRICES

All prices displayed on the website include applicable taxes where required.

Shipping costs, where applicable, will be clearly displayed during the checkout process and before payment is completed.

HI-WAVE reserves the right to modify prices, products, promotions or discounts at any time.

Any price changes will not affect orders that have already been successfully confirmed.

4. PAYMENT METHODS

We currently accept payments via:

• Visa

• MasterCard

• American Express

• PayPal

• Other payment methods that may be available during the checkout process.

All transactions are carried out through secure and encrypted payment platforms.

HI-WAVE does not directly store the full card details used during payment.

5. PURCHASE PROCESS

Once an order has been successfully placed, the customer will receive a confirmation email containing the purchase details.

It is the customer's responsibility to verify that the order information is correct.

HI-WAVE reserves the right to cancel or reject an order in exceptional circumstances, including:

• Lack of stock.

• Obvious errors in the price or description of a product.

• Technical issues.

• Suspected fraud or unauthorised use of a payment method.

• Inability to process the order correctly.

If a paid order is cancelled, the corresponding refund will be issued where applicable.

6. SHIPPING

We work to prepare and dispatch all orders as quickly as possible.

Delivery times shown on our website are estimates and may vary depending on the destination country, shipping carrier, public holidays, special campaigns or periods of high demand.

The customer is responsible for entering the correct delivery address and all information required to complete the shipment.

HI-WAVE will not be responsible for delays or issues resulting from incorrect or incomplete information provided by the customer.

Once the order has been handed over to the shipping carrier, incidents beyond HI-WAVE's direct control may occur.

7. RETURNS AND EXCHANGES

Returns and exchanges must be requested within the time limits established in our Returns and Exchanges Policy.

For a return to be accepted, the product must be in perfect condition, unused, unwashed, undamaged and retain its original tags and packaging where applicable.

HI-WAVE may reject returns of items that show obvious signs of use, washing, damage, odours, stains or any alteration from their original condition.

For full information regarding time limits, costs and the return procedure, please refer to our Returns and Exchanges Policy.

8. DEFECTIVE PRODUCTS OR INCORRECT ORDERS

If you receive a defective, damaged or incorrect product, please contact us as soon as possible.

Our team will review the case and provide an appropriate solution, which may include replacing the product, issuing a refund or offering another suitable alternative.

We may request photographs or additional information to verify the issue.

9. AVAILABILITY AND STOCK

Adding a product to your cart does not reserve it.

Stock will only be confirmed once the order has been successfully completed.

In exceptional circumstances, an item may become unavailable after an order has been placed. In this case, we will contact the customer and issue the corresponding refund where necessary.

10. PROMOTIONS AND DISCOUNT CODES

Promotions and discount codes are subject to the specific terms indicated for each campaign.

Unless otherwise stated:

• Multiple discount codes cannot be combined in the same order.

• Discounts cannot be applied retroactively.

• HI-WAVE may establish expiration dates, excluded products or minimum purchase amounts.

HI-WAVE reserves the right to cancel promotions or codes used fraudulently or in breach of their applicable conditions.

11. LIABILITY

HI-WAVE will not be responsible for delays, interruptions or incidents caused by circumstances beyond our reasonable control, including issues related to shipping carriers, external services, payment systems, technology providers or force majeure events.

Nothing in these Terms and Conditions shall limit any rights legally granted to consumers.

12. INTELLECTUAL PROPERTY

All content available on hiwave-brand.com, including designs, logos, photographs, videos, texts, graphics, trade names and visual elements, belongs to HI-WAVE or is used with the corresponding authorisation.

Its reproduction, distribution, modification or commercial use is not permitted without prior authorisation.

13. USE OF THE WEBSITE

The user agrees to use this online store lawfully and responsibly.

Any activity intended to alter, damage or interfere with the proper functioning of the website is prohibited, as is any attempt to gain unauthorised access to systems, accounts or information.

14. CHANGES TO THESE TERMS

HI-WAVE may update or modify these Terms and Conditions whenever necessary.

Changes will apply from the moment they are published on the website and will not affect purchases made previously where required by law.

15. GOVERNING LAW

These Terms and Conditions are governed by applicable Spanish and European legislation relating to e-commerce and consumer protection.

In the event of a dispute, the competent courts and tribunals shall be those determined in accordance with applicable consumer protection legislation.

16. CONTACT

If you have any questions regarding an order, product or these Terms and Conditions, you can contact HI-WAVE through the customer service channels available on our website.

HI-WAVE — Some memories are worth wearing.