Shipping policy
SHIPPING POLICY
At HI-WAVE, we work to ensure that you receive your order as quickly and easily as possible.
All orders are prepared and shipped from Spain.
The delivery times indicated are approximate and may vary depending on the destination, demand or external circumstances.
SHIPPING TO SPAIN AND PORTUGAL
SPAIN — MAINLAND AND PORTUGAL
Estimated delivery time — 2 to 4 business days
Orders under €80 — €4.90 shipping cost
SHIPPING TO THE BALEARIC ISLANDS
Estimated delivery time — 4 to 6 business days
Orders under €85 — €7.90 shipping cost
For certain shipments to the Balearic Islands, we may request additional information required to process the order correctly.
Orders over €150 may be subject to taxes or customs duties where applicable.
SHIPPING TO THE CANARY ISLANDS
Estimated delivery time — 5 to 10 business days
Orders under €85 — €12.90 shipping cost
For certain shipments to the Canary Islands, we may request additional information required to process the order correctly.
Orders over €150 may be subject to taxes or customs duties where applicable.
INTERNATIONAL SHIPPING
EUROPE
Estimated delivery time — 4 to 8 business days
REST OF THE WORLD
Coming soon
CUSTOMS, TAXES AND DUTIES
Orders shipped outside the European Union may be subject to taxes, customs duties or additional charges depending on the laws of the destination country.
HI-WAVE is responsible for arranging the shipment, but any customs charges, taxes or local fees that may apply will be the responsibility of the recipient.
DELAYS AND HIGH-DEMAND PERIODS
During periods of high demand, such as:
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New collection launches.
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Black Friday.
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Christmas season.
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Special promotions or events.
Order preparation and delivery times may be affected and delays may occur.
The delivery times shown on our website are estimates and may vary depending on demand, the recipient's location, the shipping carrier or external circumstances.
For this reason, the delivery times indicated should not be considered guaranteed delivery dates.
SHIPPING ADDRESS
The customer is responsible for ensuring that all information entered during the checkout process is correct.
HI-WAVE is not responsible for possible delays or delivery issues resulting from:
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Incorrect addresses.
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Incomplete addresses.
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Information entered incorrectly by the customer.
We recommend carefully reviewing all information before completing your order.
ORDER CANCELLATIONS
Due to how quickly we process orders, some cancellation requests may not be handled in time if the order has already begun to be prepared or has been shipped.
Although we work to provide the best possible service, exceptional circumstances beyond our control may require us to cancel an order.
In such cases:
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The customer will be informed within 24 business hours.
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The corresponding refund will be issued using the same payment method used for the purchase.
TRACKING YOUR ORDER
When your order leaves our warehouse, you will automatically receive an email with your tracking number.
You can use that link to check the status of your shipment.
RETURNS AND EXCHANGES
You have 14 calendar days from the date you receive your order to request a return or exchange.
Once this period has expired, we will no longer be able to accept the return of the product.
For full information regarding conditions, costs and procedures, please review our Returns and Exchanges Policy.
NEED HELP?
If you have any questions regarding your order, shipment or possible customs procedures, you can email us at:
To help us assist you as quickly as possible, always include:
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Your full name.
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Your order number.
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A brief explanation of your enquiry.
HI-WAVE
Some memories are worth wearing.