Our products feature an oversized fit designed for comfort and a relaxed feel. To find your ideal size, you can check the size guide available on each product page or look at the model's height and the size they are wearing. If you still have questions, reach out via chat and we’ll help you choose the perfect size.

If your order has not yet been prepared, we can modify or cancel it without any issues. To do so, please contact us at info@hiwave-brand.com with your order number and the necessary details. If the order has already been processed, you will need to request an exchange or a return.

Although rare, errors can occur, and you might receive the wrong product. If this happens, please contact us at info@hiwave-brand.com, and we will help you resolve the issue as soon as possible.

Shipping times may vary depending on the order's destination. You can check the estimated delivery times in our shipping policy.

All orders are prepared and shipped as soon as possible after entering our system. During periods of high demand, preparation time may increase slightly. You will receive a confirmation email once your order has been shipped.

Once your order has been shipped, you will receive an email with tracking information so you can locate your shipment at any time.

To keep your garments in the best condition and extend their lifespan, we recommend always following the washing instructions on the label.

We strive to ensure the highest quality for every garment, although manufacturing defects may occasionally occur.
If this happens, please contact us as soon as possible, and we will arrange an exchange or a return.

If you are not completely satisfied with your order, we accept exchanges or returns for any item that is in perfect condition—unworn, unwashed, and unaltered. For more information regarding exchanges, returns, and associated costs, please consult our Exchange and Return Policy.

You have 14 days from the receipt of your order to request an exchange or a return.

Yes. Returns and exchanges may incur a fee, depending on the country or the type of process involved.
For more information, please visit our Exchanges and Returns page.

El proceso de recepción y gestión de la devolución puede tardar hasta 14 días.
Una vez el reembolso haya sido procesado, recibirás una confirmación por
correo electrónico.